Social Media Manager

Company Description Neptune Microfinance Bank Ltd is committed to empowering individuals, entrepreneurs, and small businesses through accessible financial services across Nigeria and Africa. The bank focuses on financial intermediation, connecting customers with tailored solutions that support both personal and business growth. Neptune Microfinance Bank offers a range of innovative products designed to promote financial inclusion and economic development. The organization values integrity, customer-centric service, and long-term partnerships that help clients achieve their financial goals. Role Description The Social Media Manager is a full-time, on-site role based in Ikeja. This role is responsible for planning, creating, and publishing engaging content across the bank’s social media channels to increase brand awareness and drive customer engagement. The Social Media Manager will manage daily posting schedules, monitor comments and messages, and respond to inquiries in line with the bank’s communication standards. The role involves analyzing social media performance metrics, optimizing campaigns, and collaborating with marketing and product teams to support promotions and customer education initiatives. The Social Media Manager will also stay updated on trends in digital banking and social media to ensure Neptune Microfinance Bank’s online presence remains relevant and impactful. Qualifications

Candidates should possess strong social media management skills, including content planning, channel management, and community engagement. Candidates should possess digital marketing skills such as campaign execution, basic SEO awareness, and performance analysis using social media analytics tools. Candidates should possess content creation skills, including copywriting, basic graphic design, and familiarity with multimedia formats (images, short videos, infographics). Candidates should possess communication and collaboration skills, including clear written and verbal communication and the ability to work effectively with cross-functional teams. Relevant qualifications such as a degree or diploma in Marketing, Communications, Business, or a related field, along with prior experience in social media management (financial services experience is an added advantage). Beneficial skills include familiarity with microfinance or banking products, understanding of the Nigerian financial landscape, strong organizational abilities, and a data-driven approach to decision-making.

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