Operations Supervisor

Job Description and Responsibilities

• Supervise daily food and beverage outlet operations during assigned shifts.
• Allocate duties and coordinate team members to maintain smooth service.
• Assist with opening and closing procedures, attendance and shift handovers.
• Monitor service standards, food presentation, cleanliness and workplace safety.
• Support stock receiving, inventory counts and replenishment.
• Assist with POS operations, cash reconciliation and daily operational records.
• Train and guide team members on service procedures and company standards.
• Handle customer enquiries and resolve routine service issues.
• Report operational incidents, stock issues and staff matters to the Operations Manager.

Requirements

• At least 1 year of relevant food and beverage operations or supervisory experience.
• No formal academic qualification required.
• Good communication, teamwork and customer service skills.
• Able to organise shift duties and respond to operational issues.
• Able to work shifts, weekends and public holidays.

Working Arrangement

• Permanent, full-time position.
• 6 working days and 44 hours per week.
• Shift work required.