assistant store manager

About the Role

Mulu Jewelry is seeking a *highly motivated, sales-driven Assistant Store Manager* for our Upper Canada Mall location.

This is a hands-on leadership role for someone who can *sell, lead, coach and take ownership of store performance*. The Assistant Manager will work closely with the Store Manager to achieve sales targets, develop the sales team, maintain operational standards and deliver an exceptional customer experience.

Key Responsibilities

• Lead by example through strong personal sales performance.
• Help achieve daily, weekly and monthly store sales targets.
• Coach and motivate Sales Associates to improve sales and KPIs.
• Monitor team performance and provide ongoing feedback and support.
• Drive customer appointments, client follow-ups and repeat business.
• Promote financing, custom jewelry, repairs and other Mulu services.
• Handle customer concerns and escalations professionally.
• Open and close the store and act as Manager on Duty when required.
• Oversee POS, cash handling and daily reconciliation procedures.
• Support inventory counts, transfers, audits and loss-prevention procedures.
• Ensure showcases, merchandising and store presentation meet Mulu standards.
• Ensure company policies and procedures are consistently followed.
• Identify sales opportunities and take initiative to improve store performance.
• Communicate sales, staffing and operational concerns to senior management.

Performance Expectations

Performance will be measured based on:

• Individual and store sales
• Sales per hour (SPH) and other KPIs
• Customer appointments and follow-ups
• Team performance and development
• Financing and custom-order opportunities
• Customer experience
• Inventory accuracy and loss prevention
• Operational compliance

Qualifications

• Minimum *2 years of retail sales experience* preferred.
• Previous Assistant Manager, Supervisor or Key Holder experience preferred.
• Jewelry, luxury retail or high-ticket sales experience is a strong asset.
• Proven sales and closing ability.
• Strong leadership and coaching skills.
• Excellent communication and customer-service skills.
• Reliable, organized, accountable and results-oriented.
• Comfortable working in a fast-paced, target-driven environment.
• Flexible availability including evenings, weekends and holidays.

Who We?re Looking For

We are looking for someone who *leads from the sales floor*.

The ideal candidate is competitive, positive, professional and accountable. They should be comfortable approaching customers, closing sales, coaching employees and taking responsibility for results.

At Mulu Jewelry, leadership means *setting the example, developing the team and taking ownership of the store?s success.*

Pay: $17.95-$19.00 per hour

Benefits:

• On-site parking
• Store discount

Work Location: In person