cloud operations manager
Job Summary Since 1979, the Canadian International Student Services (CISS) division of the MLI Education Group has been offering quality summer language learning experiences for international students. Our summer programmes are residential and operate from prestigious University Campuses and Private Boarding Schools. The experiences we provide range from urban city language and cultural programmes to traditional outdoor summer camps.
Based in Toronto area, the Manager of Camps Operations has 2 key functions to support our vision and realize our mission ? to lead in Canadian education experiences for student worldwide. The first role is to manage all aspects of our residential summer programme operations, including overseeing directors and staff and ensuring the successful delivery of all programmes. The second role is to support company sales efforts by updating relevant marketing materials, fostering strong relationships with international partners, and increasing the visibility and sales of the CISS summer programmes.
This dynamic role demands a strong commitment to excellence, focusing on operational efficiency while upholding the highest standards of quality, safety, and programme delivery.
DUTIES & RESPONSIBILITIES ? CAMPS OPERATIONS: PLANNING & PREPARATION
The duties of this position during the planning and preparation months include, but are not limited to:
1. Market Research and Analysis
- Monitor industry trends, competitor activities, and client feedback to identify opportunities for growth.
- Analyze sales data to evaluate performance and adjust strategies as needed.|
- Stay informed about international education markets, including visa requirements and travel restrictions.
2. Marketing Collaboration
- Assist in developing and updating sales materials, such as brochures, rate sheets, and presentations.
- Contribute to the creation of targeted email campaigns, newsletters, and social media posts.
- Provide input on marketing initiatives to ensure alignment with sales goals.
3. Agent Training and Support
- Provide training to agents on CISS programme offerings, policies, and booking procedures.
- Provide relevant materials to help agents promote programmes effectively.
- Offer ongoing support to agents to address challenges and maximize their success in recruiting students.
*4. Student Enrolment Administration: *
- Monitor the CISS email accounts for new applications, updates or changes to existing enrolments, and questions about the programmes or registrations process
- Maintain the integrity of the current CISS reservation process in accordance with operations objectives to ensure the accuracy of the details being shared with the Camps Teams.
- Seek new ways to improve and develop efficiencies in how bookings are processed.
- Review new systems and assess their ability to meet the needs of the operations team and sales team in the long-term.
5. Client Relationship Management
- Build and nurture relationships with agents, group leaders, and other partners to promote CISS programmes.
- Act as the main point of contact for prospective and existing clients, responding promptly and professionally to inquiries.
- Provide personalized support to agents and partners to meet their specific needs and ensure client satisfaction.
6. Proposal and Quotation Preparation
- Prepare detailed quotes and proposals for agents, groups, and individual clients.
- Provide accurate pricing and information about programme offerings, discounts, and availability.
- Negotiate terms and pricing within established guidelines to close deals effectively.
7. Sales Reporting and Documentation
- Maintain detailed records of client interactions, bookings, and follow-ups in CRM software.
- Prepare regular sales reports to track performance and identify areas for improvement.
- Document feedback from agents and clients to suggest adjustments and improvements to programme offerings and sales approaches.
*DUTIES & RESPONSI