Packing & Fulfilment Coordinator

Packing & Fulfilment Coordinator — MK STUDIO, Glostrup

Hourly paid · 150 DKK/hour · Minimum 32 h/week guaranteed, Mon–Fri · Up to 40 h/week in busy periods · Start October–November 2026

MK STUDIO (mk-ceramics ApS) makes handmade porcelain cups, plates, bowls and coffee drippers in Glostrup. We're a team of seven across the workshop, office and our Copenhagen shop, selling to cafés, roasters and coffee people across Denmark, the EU and Asia.

In a strong week we make 500–1000 cups. We're looking for the person who gets every order out the door correctly and makes sure nothing leaves the studio with a defect.

What you'll do

Orders and customers (about half your week)

• Pack 10–15 webshop orders a day, plus wholesale (B2B) orders
• Book shipments and print labels in the DHL and UPS apps
• Prepare invoices, packing lists and customs documents for shipments outside the EU
• Answer all order and customer emails: order status, delays, returns, breakage claims
• Handle claims with carriers for damaged or lost parcels
• Keep packing materials in stock

Studio and stock (about half your week)

• Unload kilns after the glaze firing
• Check every piece and sort it: first quality, seconds, reject
• Finishing work on fired pieces
• Organise the stock room and keep stock numbers correct in our order system

You're the last check before a piece reaches a customer.

What you need

• Fluent written and spoken English — you'll talk and write to customers every day
• Right to work in Denmark
• You can lift and carry up to 20 kg (kiln shelves, boxes) and work on your feet most of the day in a studio with clay dust
• Available Monday to Friday, at least 32 hours a week, with extra hours in busy periods, from October–November 2026
• Experience with order handling, shipping, warehouse, e-commerce, customer service or similar work
• You plan your own day, handle several tasks at once, and flag mistakes early

Good to have

• Danish
• Driving licence
• DHL/UPS bookings and claims
• Customs or export paperwork
• Experience packing fragile goods (glass, ceramics, wine)
• e-conomic, Shopify or spreadsheets
• Ceramics or quality-control experience

What we offer

• 150 DKK/hour, plus holiday pay
• 32 guaranteed hours a week
• 3-month trial period
• After 6 months, we sit down and negotiate your pay based on your performance and any extra tasks you've taken on
• A small team with short lines and fast decisions
• Full training in our systems and quality standards

How to apply

Apply through the form at www.mk-ceramics.com/pages/mk-studio-work-with-us (select "Packing").

Write a short message telling us why you'd like to work with us and why you think you're a good fit for this job. Then answer these five questions with yes or no, based on this job ad:

1. Is this job paid by the hour?
2. Is the guaranteed minimum 40 hours a week?
3. Is about half of the job packing orders and answering customer emails?
4. Do you need to work weekends in this job?
5. Does the job start in January 2027?

We'll reply by email and ask for your CV.