Customer Service Representative

Handle customer inquiries, complaints, and after-sales requests related to real estate units and projects

Manage project handovers and coordinate all related customer requirements

Follow up on maintenance requests, service issues, and pending cases to ensure high customer satisfaction

Manage client modification requests and coordinate effectively with relevant departments

Coordinate with internal departments (Technical, Site, Legal, and Finance) to ensure smooth case resolution

Attend regular site visits (3 days per week or more if required) while maintaining Head Office responsibilities

Maintain accurate and updated records of customer interactions, modifications, and case progress

Ensure professional communication and deliver a premium customer experience at all stages

3–5 years of experience in Customer Service within Real Estate or Construction companies

Previous experience in project handovers is required (North Coast experience is a plus)

Bachelor’s degree is required

Preferred fields: Business Administration, Commerce, Mass Communication, or related disciplines

Strong communication, problem-solving, and interpersonal skills

High level of professionalism and customer service orientation

Ability to work under pressure and manage multiple tasks efficiently