Customer Account Manager, Aviation Material Services (APAC)

12 Months Contract Industry : Aerospace Salary Up to $6,000 depending on experience Location : Central

Our client is a global aerospace leader operating across Commercial Aviation, Executive Aviation, Defense & Security, and Services & Support. With more than five decades of industry expertise, our client is committed to delivering innovative aviation solutions and exceptional customer support to operators across the globe.

JOB SUMMARY

Reporting to the Material Services & Support Supervisor and matrix reporting to the Global Material Customer Account Leader, you are responsible for coordinating all Material Programs Management activities: AOG support, On Site Stock Audits and Reconciliations, Core Return Analysis, Invoice Disputes, Retrofit/ Sales campaigns and manages any other topic related to material and logistics activities to enhance services direct to customers.

MAIN RESPONSIBILITIES

• Manages customer requests regarding Material Services and Supply Chain activities, such as inquiries on the material support processes, AOG escalation, Repair management, Supply Chain Policies, Parts Warranty and Core management.
• Take part and present updates on the Material Support & Logistics processes and projects at the EEOCs- Embraer Executive Operators Conference.
• Ensures compliance with scheduled visits and/or training to customers / service centers going over the Executive Supply Chain processes and improving customer-company relationships.
• Coordinates the Global distribution of parts for the Retrofit Campaigns to maximize aircraft availability - this includes tracking parts, coordinating with Service Centers and Customers on scheduling.
• Responsible for On-Site stock inventory counts, audits and replenishment metrics
• Develops and monitors key performance indicators (KPI’s) for Retrofit Campaigns Implementation.
• Interfaces with corporate planning area and Customer Support Program to review Retrofit plans, help forecast parameters for seed units in the campaign.
• Prepares and carries out presentations to operators regarding the status of full material performance, including root cause analysis and ongoing action plans
• Maintains global interface with other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, customer account managers and any other entity to enable full support of customer material needs.
• Partners with New Business Development for future opportunities in Material Support Services.
• Attends and facilitates Supply Chain meetings as required and reports out statuses, and/or issues.
• Establishes corrective action/recovery plan for compromised material services processes.
• Be aware of any opportunities to enhance our service to the customer.
• Responsible for Material Customer Support Analytics and open tickets
• Continually seeks opportunities in improving process flow and work efficiency.
• Ensures that customer inquiries are processed to meet customer expectations and company financial targets.
• Ability to offer professional and expeditious assistance in high-pressure situations.
• Performs other tasks as requested periodically

JOB REQUIREMENTS

• Degree in Engineering, Business Management or related fields.
• About 2-3 years of experience in Material Support & Services activities in the aviation industry.
• Good knowledge of Order Taking, Core Return, Retrofit, Repair Management and Supply Chain activities in the aerospace environment.
• Expert in understanding Pool Programs and Contract Management.
• Has experience with Customer Account Management of large aviation fleets.
• Good understanding of AOG/ Order Desk process.
• Expert in supply chain process.
• Has contact and business development experience.
• Good knowledge of aircraft parts.
• Possess Repair management and planning skills.
• Solid understanding of value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.).
• Proficient in MS Office especially Advanced Excel and Power Queries.
• Proficient in SAP material and logistics movements.
• Familiar with Salesforce database skills, case analysis and reporting.

Lim Pey Chyi (Apple) - Apple.lim@manpower.com.sg Recruitment Consultant (R2090579) Manpower Staffing Services (S) Pte Ltd EA Licence: 02C3423