Medical Administrative Assistant

Responsibilities:

Scheduling & Front Desk: Book appointments, check patients in/out, manage wait times, and handle cancellations Patient Records: Create, update, and maintain electronic health records (EHR/EMR) with accuracy and HIPAA compliance Billing & Insurance: Verify insurance eligibility, process claims, post payments, handle billing inquiries, and collect co-pays Communication: Answer phones, respond to emails, relay messages between patients and providers, and provide excellent customer service Administrative Support: Manage correspondence, transcribe medical notes, order supplies, and coordinate referrals or lab work Compliance: Follow confidentiality laws, infection control protocols, and clinic policies

Requirements:

High school diploma or GED required. Certificate/Diploma in Medical Office Administration, Medical Assisting, or related field preferred 1-2 years in a medical office, hospital, or customer service role preferred. Entry-level roles may provide on-the-job training Proficient in EHR/EMR systems like Epic, Cerner, or Athenahealth Knowledge of medical terminology, ICD-10/CPT coding basics Strong MS Office/Google Workspace skills Accurate data entry and typing speed 40+ WPM Excellent communication and phone etiquette Strong organization and multitasking in fast-paced settings Attention to detail and accuracy with sensitive data Professionalism, empathy, and discretion Certifications (Optional but valued): CMAA - Certified Medical Administrative Assistant, CEHRS, or HIPAA training

Work Environment:

Typically full-time in medical offices, clinics, or hospitals. May involve sitting for long periods Occasional evening/weekend shifts Direct interaction with patients who may be ill or stressed.