Dental Clinic COUNTER

Patient Care Officer (Clinic Counter) – Full-Time

Job Description

We are looking for a friendly, responsible and service-oriented Patient Care Officer (Clinic Counter) to join our team.

As the first point of contact for our patients, you will play an important role in creating a welcoming and professional patient experience while supporting the smooth day-to-day operations of our dental clinics.

Key Responsibilities

Welcome and attend to patients in a friendly and professional manner Manage patient registration, appointments and follow-ups Handle enquiries through phone, WhatsApp and other communication channels Coordinate appointments and manage patient schedules Handle billing, payments and basic administrative duties Assist with insurance claims and payment-related matters where required Maintain accurate patient records and documentation Coordinate with dentists and dental assistants to ensure smooth patient flow Address patient enquiries and assist with resolving concerns professionally Support daily clinic operations and administrative tasks Maintain a clean, organised and professional reception area Perform other duties as assigned by the Clinic Manager

Requirements

Customer service, reception, administrative or healthcare experience is preferred Dental clinic experience is an advantage but not essential Good communication and interpersonal skills Friendly, patient and service-oriented Able to handle patients professionally, including those who may be anxious about dental treatment Good organisational and time-management skills Comfortable using computers and clinic systems Able to work independently and as part of a team Willing to learn and undergo training Candidates with relevant customer service or administrative experience are welcome to apply

Working Locations

The Dental Practice by Luminous – 878C Tampines, Paya Lebar and Bedok Reservoir

Working Hours

Full-time position with a rotating roster, including:

Weekday shifts Evening shifts: 5:00 PM – 9:00 PM Saturday: 9:00 AM – 5:00 PM Sunday: 9:00 AM – 1:00 PM

Candidates must be comfortable working rotating shifts, evenings and weekends.

Why Join Us? Structured training and on-the-job learning Supportive and professional working environment Opportunities to develop skills in dental clinic operations Career development opportunities within a growing dental group Work alongside experienced dental professionals

Skills: Teaching, Nursing, Microsoft Office, Medical Translation, Midwife, Customer Service, Healthcare, Medical and Healthcare, Teamwork, Communication Skills