E-commerce Specialist (Mandarin preferred)

E-Commerce Specialist PT KZMall Autoparts Indonesia · E-Commerce / Sales & Marketing

About the Role PT KZMall Autoparts Indonesia is looking for a hands-on, sales-driven E-Commerce Specialist to own and grow our TikTok Shop channel. You will be the main person responsible for our TikTok operations. You'll manage everything from product listings and content to promotions, customer engagement and sales. You'll also support our other e-commerce channels when needed.

Key Responsibilities

Manage daily TikTok Shop operations: product listings, pricing, stock, orders and store health Plan and run promotions, vouchers, flash sales and platform campaigns Create and coordinate TikTok content (product demos, tips, how-to videos) and support TikTok Live sessions Respond to customer chats, comments and reviews quickly and professionally Coordinate with warehouse, sales and marketing teams so orders are fulfilled smoothly Track KPIs (traffic, conversion, orders, revenue, ROI) and competitor activity, and turn the insights into action Prepare weekly and monthly performance reports with recommendations (If Mandarin-speaking) Provide Mandarin–Indonesian translation support when needed. This is a secondary responsibility.

Requirements

Diploma (D3) or Bachelor's degree (S1), preferably in Marketing, Business or a related field 1–2 years' experience in e-commerce, TikTok Shop, digital marketing or online sales Hands-on experience with TikTok Shop Seller Center Able to analyse sales data (Excel / Google Sheets) Creative, with basic video editing skills (e.g. CapCut) Proactive, detail-oriented and able to work independently in a fast-paced environment

Nice to Have

Experience in automotive or spare parts Experience with TikTok Live, TikTok Ads, or Shopee/Tokopedia Mandarin language skills (an advantage, not required)

Why Join Us

Take full ownership of a growing sales channel Make a direct impact on company revenue Build your career in a fast-growing automotive business

Skills: Meta Ads, Order Management, Microsoft Office, Digital Marketing, Store Operation, Customer Service, Microsoft Word