Service Sales Engineer

Roles & Responsibilities Lead, mentor, support and motivate a team of Service Department. Provide Service Sales proposal focusing on customer’s needs. Upgrades, Retrofits, Service Agreement and Support, Spare Parts, Technical training.  Own and drive Annual Maintenance Contract (AMC) renewals – tracking contract expiry pipelines and proactively engaging customers ahead of renewal dates to minimize lapses in coverage. Develop excellent relationship with customers. Identify and pursue new business opportunities within existing and potential customer accounts. Analyse market trends and customer need to adapt and refine proposals / strategies for system improvement. Understand customer needs and develop customised service solutions. Ensure customer satisfaction by promptly addressing any concerns or issues. Prepare regular sales reports, forecasts, and performance metrics. Prepare annual service sales budget and rolling monthly/quarterly forecasts across AMC, retrofit, and spare parts revenue streams, tracking actual performance against budget and flagging variances early. Make recommendations and solutions to enhance effectiveness. Negotiate upgrades,service contracts and agreements with customers, ensuring favourable terms for both parties. Collaborate to review and finalize contracts. Ensure that all sales activities comply with company policies and industry regulations. Maintain accurate records of sales transactions, contracts, and customer communications. Act as the key point of contact for the customer on all commercial matters relating to AMC, retrofit, and spare parts – ensuring a single, consistent point of contact for pricing, contract, and order-related queries.

Requirements The person: ·   Diploma or bachelor’s degree in business, engineering, or a related field Proven trackrecord of success in service sales, with at least 5 years of experience  Strong leadership and team management skills Exceptional communication and negotiation abilities Excellent problem-solving and analytical skills.  Dynamic and results-oriented