Smart Home Operations Executive

About the role We fit out homes across Singapore with smart lighting, switches, curtains, aircon control, locks and security. Once a system is handed over, this role owns the client. You take the enquiry, work out what's actually wrong — usually over the phone — and decide the right response: talk them through it, send a technician, or raise a warranty claim. You'll also run the stock, so the install team never turns up to a site missing a part. You need a hands-on background for this, but not because you'll be on the tools all day. You need it because you can't diagnose a fault over the phone if you've never fixed one. Project Management Prepare client proposal Schedule and manage ongoing sites Provide Periodic Update to clients After-sales Receive and triage client enquiries and reported faults

Diagnose remotely and decide the response — walk them through it via video call or book a technician

Coordinate warranty claims, replacements and repairs with our technicians and suppliers

Keep proper service and fault records for every client

Attend site yourself when the team is stretched — switch and driver replacement, reconfiguration, on-site troubleshooting

Inventory Monitor stock levels against the project pipeline and forecast what's coming Raise purchase and replenishment requests before things run out Receive and verify incoming goods against orders and delivery documents Prepare and issue stock to each project Run periodic stock counts and reconcile discrepancies

What we're looking for Good command of language

Hands-on service or electrical background — enough to diagnose a fault down the phone

Organised. You'll be running stock against a live pipeline, and a missed reorder stops a site

Good with clients in their homes, including the unhappy ones

Class 3 licence, and willing to attend site when we're short-handed

Comfortable in Excel