records manager - business services

Education:

Bachelor's degree.

Work setting:

Consulting firm.

Tasks:

• Analyze and provide advice on the managerial methods and organization of an establishment.
• Conduct quality audits .
• Develop quality management and quality assurance standards.
• Conduct research to determine efficiency and effectiveness of managerial policies and programs.
• Propose improvements to methods, systems and procedures.
• Plan the re-organization of operations.
• Provide customer service.
• Oversee development of communication strategies.
• Manage knowledge.
• Plan and control budget and expenditures.
• Direct and advise staff in the development and implementation of service quality assessment strategies.

Computer and technology knowledge:

• MS Word.
• MS Excel.
• MS PowerPoint.
• MS Outlook.
• MS Office.
• Computer assisted records management system.
• API.

Area of work experience:

• Project coordination.
• Research and development.

Area of specialization:

• Business management.
• Process improvement.
• Risk management.
• Business methods analysis.
• Organizational analysis.
• Management analysis.
• Operations management.
• Operational methods research.
• Corporate development planning.
• Program evaluation and review.
• Project management.
• Internal audit.
• Business process management.
• Cybersecurity.
• E-commerce.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Tight deadlines.
• Attention to detail.

Personal suitability:

• Accurate.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Judgement.
• Organized.
• Team player.
• Time management.
• Integrity.

Screening questions:

• Do you have experience working in this field?.
• Do you have the required certifications listed in the job posting?.

Experience:

5 years or more.

Workplace information:

Hybrid.

Support for persons with disabilities:

Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Applies accessible and inclusive recruitment policies that accommodate persons with disabilities .

Support for newcomers and refugees:

Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .

Support for youths:

Provides awareness training to employees to create a welcoming work environment for youth.

Support for Veterans:

Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.) .

Support for Indigenous people:

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .

Supports for visible minorities:

Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.