Key Responsibilities:
- Manage and coordinate multiple vendors and contractors. Negotiate with vendors on contracts and costs.
- Perform spot checks on cleaning and maintenance services
- Respond to ad-hoc requests from employees or management
- Ensure all critical issues have been addressed and plan for resolution
- Monitor and manage any emergencies or urgent workplace issues.
- Continuously assess the workplace for potential improvements in efficiency, safety, or experience
- Update asset registers and maintenance schedules
- Analyse workplace data and KPIs, preparing monthly reports
Data Analysis and Reporting:
- Proficiency in collecting, analyzing, and interpreting workplace data.
- Ability to create and present KPI reports and SLAs.
Asset Management:
- Experience in maintaining asset registers and inventory.
- Knowledge of maintenance planning and execution.
Vendor Management:
- Ability to manage and coordinate multiple vendors and contractors.
- Experience in conducting quality control checks and spot inspections.
- Negotiation skills for managing vendor contracts and costs.
Workplace Experience and Service Management:
- Understanding of workplace experience concepts and best practices
- Customer service orientation for managing helpdesk operations and user requests.
Environment, Health &Safety (EHS):
- Understanding of EHS regulations and standards
- Experience in implementing and maintaining EHS programs.
- Knowledge of emergency preparedness and response procedures
Analytical and Problem-Solving Skills:
- Ability to identify trends, issues, and improvement opportunities from data.
- Critical thinking skills for developing solutions to workplace challenges.
Communication and Interpersonal Skills:
- Excellent written and verbal communication abilities
- Ability to collaborate effectively with various departments and stakeholders.
Organizational and Time Management Skills:
- Capacity to manage multiple tasks and priorities simultaneously.
- Attention to detail and ability to meet deadlines.
Technical Skills:
- Proficiency in using relevant software and tools for data management and reporting , Microsoft Office.
- Understanding of workplace technologies and digital infrastructure.
Qualifications
- ITE/Diploma cert in Facilities Management or 5-7 years of Facilities Management experience
- Experience in ACMV, Cranes, Hoist, Fire protection
- Proven experience in facility management, preferably in a corporate setting.
- Excellent organizational, communication, and interpersonal skills.
- Proficiency in Microsoft Office Suite.
Preferred Qualifications:
- Experience in Vendor management and customer experience.
