Operations Manager

Responsibilities:

Oversee daily opening, operations, and closing activities of the spa. Ensure treatment rooms, reception, equipment, and facilities are fully operational. Coordinate staff schedules, appointments, treatment rooms, and operational resources. Monitor daily operations and promptly resolve operational issues. Conduct operational briefings and communicate daily priorities to staff. Coordinate activities between the clinical/aesthetic team, front desk, management, suppliers, and vendors. Manage vendors, procurement, inventory, and operational supplies. Ensure compliance with SOPs, operational policies, and service standards. Maintain accurate operational records, checklists, logs, and reports. Identify process gaps and implement improvements to enhance efficiency and service delivery.

Requirements:

Bachelor’s Degree in Business Administration, Operations Management, or a related field. 5 years’ experience in operations or facility management. Experience in hospitality, wellness, healthcare support services, or other service-based environments is an advantage. Strong leadership, organisational, problem-solving, and communication skills. Ability to manage teams, vendors, and multiple operational priorities. Strong attention to detail and ability to work effectively in a fast-paced environment. Proactive, resourceful, and solutions-oriented.