Senior Program Manager, Community Violence Intervention

Accountabilities: The Senior Program Manager is responsible for leading end-to-end delivery of a technology-enabled community violence intervention program, ensuring strong execution, stakeholder alignment, and measurable impact. This role requires balancing strategic oversight with hands-on program management across multiple workstreams, partners, and operational priorities.

Lead delivery of a community violence intervention and public safety program, ensuring milestones, outcomes, and customer commitments are achieved.

Manage implementation and execution of technology solutions supporting case management, data collection, reporting, and program operations.

Coordinate cross-functional teams including product, engineering, professional services, customer success, and account management to drive successful delivery.

Build and maintain strong relationships with government agencies, community organizations, coalition partners, and senior program stakeholders.

Establish program operating rhythms including project meetings, executive updates, risk reviews, decision tracking, and escalation processes.

Develop and maintain short- and long-term delivery plans, including timelines, resources, budgets, and strategic priorities.

Monitor program KPIs, analyze performance data, and provide insights to improve decision-making and program effectiveness.

Support technology adoption by guiding partners through implementation processes, workflow improvements, reporting practices, and operational changes.

Identify delivery risks, scope changes, resource constraints, and budget concerns while supporting proactive resolution.

Partner with product and engineering teams to communicate customer needs, track feature delivery, and manage dependencies.

Lead executive-level discussions and represent program priorities with senior government, nonprofit, and community leaders.

Improve program processes by identifying opportunities for operational enhancements and stronger delivery practices.

Requirements:

The ideal candidate combines strong program management expertise with experience in public sector, social impact, healthcare, technology-enabled programs, or community-focused initiatives. They should be comfortable managing complex stakeholder environments while driving measurable outcomes.

5+ years of experience managing complex projects or programs involving multiple workstreams, stakeholders, timelines, and delivery risks.

Professional experience in public health, human services, social services, nonprofit programs, criminal justice reform, public safety, or related mission-driven fields.

Proven ability to manage programs using KPIs, data analysis, and measurable success indicators.

Strong executive communication skills with the ability to engage government leaders, community stakeholders, and senior partners.

Experience collaborating with cross-functional technology teams to deliver customer-facing solutions.

Ability to translate complex information, data, and technical concepts into clear recommendations and actionable insights.

Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.

Demonstrated problem-solving ability, adaptability, and confidence navigating ambiguity.

Experience managing SaaS implementations, technology-enabled programs, or complex customer delivery initiatives preferred.

Familiarity with human services platforms, case management systems, dashboards, or public sector data solutions preferred.

Experience with community violence intervention programs, community safety initiatives, or similar ecosystems preferred.

PMP, PgMP, or equivalent program management certification is a plus.

Ability to travel occasionally for onsite meetings with partners and stakeholders.

Must be authorized to work in the United States without current or future employment sponsorship.

Benefits:

Competitive salary range of $98,000 - $115,000 annually .

Comprehensive benefits package supporting employee health, wellbeing, and professional growth.

Flexible remote work environment.

Medical, dental, and vision insurance coverage.

Retirement benefits and financial wellness programs.

Paid time off and additional employee wellness benefits.

Opportunities to contribute to meaningful social impact initiatives.

Collaborative and inclusive workplace culture focused on innovation and purpose.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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