Senior Account Manager, Key Accounts
Accountabilities: As a Senior Account Manager, Key Accounts, you will own a portfolio of high-value customers and focus on maximizing account growth, retention, and customer success. You will develop strategic relationships, identify new business opportunities, and collaborate with internal teams to deliver exceptional customer experiences.
Take full ownership of a portfolio of key accounts and identify opportunities for upselling and cross-selling across a broad software portfolio.
Build and maintain strong relationships with customer stakeholders, including executive decision-makers and business leaders.
Develop and execute account growth strategies through business reviews, regular customer engagement, and strategic planning.
Monitor customer adoption, identify opportunities for increased product usage, and support long-term retention.
Consistently achieve and exceed revenue targets through proactive account expansion activities.
Collaborate with customer success, sales, and internal teams to ensure seamless customer experiences and successful outcomes.
Manage sales pipelines, account activities, and revenue forecasting through CRM tools such as Salesforce.
Analyze account performance, identify trends, and develop strategies to improve customer value and business growth.
Requirements:
The ideal candidate is an experienced account management professional with a strong background in B2B SaaS sales and customer expansion. You should have excellent relationship-building skills, a commercial mindset, and the ability to manage complex customer portfolios in a growth-oriented environment.
4+ years of experience in account management, strategic sales, or relationship-focused commercial roles.
Proven experience managing B2B SaaS customer accounts.
Demonstrated success in account expansion through upselling, cross-selling, and customer growth strategies.
Experience managing multi-product portfolios and executing land-and-expand sales approaches.
Ability to build trusted relationships with senior stakeholders and drive long-term customer partnerships.
Strong understanding of sales processes, pipeline management, and revenue forecasting.
Experience using Salesforce or similar CRM platforms.
Excellent communication, negotiation, organizational, and interpersonal skills.
Strong analytical abilities with the capacity to identify opportunities and make data-driven decisions.
Ability to work effectively in a fast-paced, evolving environment with strong ownership and accountability.
Professional fluency in both English and French is required to support a bilingual customer base and collaborate with stakeholders.
Benefits:
Competitive base salary ranging from $80,000 to $95,000 CAD, plus uncapped commission opportunities.
Opportunity to work with innovative technology solutions in a high-growth environment.
Remote work flexibility.
Career growth opportunities within a rapidly expanding organization.
Exposure to strategic customer accounts and complex B2B SaaS environments.
Collaborative workplace culture with cross-functional teams.
Opportunity to make a measurable impact on customer success and business growth.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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