Director of Customer Success

Accountabilities: The Director of Customer Success will lead customer growth initiatives, strengthen strategic partnerships, and build scalable processes that support long-term business success.

Manage the complete post-sale customer lifecycle, including onboarding, partner engagement, referral growth, renewals, expansion, and advocacy.

Grow qualified referral volume across existing hospital, healthcare provider, and health plan partnerships, with a focus on expanding market impact.

Drive customer retention and achieve strong revenue growth through renewals, upsells, site expansions, and consistent executive-level engagement.

Develop and activate provider groups and payer partnerships to maximize adoption and business outcomes.

Establish trusted relationships with healthcare stakeholders, including cardiologists, practice leaders, hospital administrators, and payer organizations.

Translate clinical outcomes, performance data, and customer insights into compelling business value narratives for partners and internal teams.

Serve as a strategic intelligence hub by sharing market feedback with payer contracting, marketing, operations, and leadership teams.

Identify and pursue targeted new business opportunities in collaboration with sales teams and existing partner networks.

Build and optimize customer success processes, including implementation frameworks, onboarding playbooks, and scalable operating models.

Lead regular business reviews with key partners, highlighting outcomes, opportunities, and strategies for continued growth.

Develop customer advocacy programs by turning successful partnerships into referral champions and case study opportunities.

Support the future growth of the customer success function by establishing foundations for team expansion and leadership.

Requirements:

The ideal candidate will bring strong customer success leadership experience, healthcare industry expertise, and the ability to drive growth through strategic partnerships.

7–10 years of experience in customer success, account management, healthcare partnerships, provider relations, or related roles within digital health, cardiovascular care, or chronic disease management.

Demonstrated success managing and growing a significant customer portfolio through referrals, renewals, expansion, and strategic relationship management.

Experience navigating healthcare ecosystems, including hospital systems, provider organizations, and payer-provider relationships.

Ability to communicate clinical outcomes and healthcare value propositions effectively to business and non-clinical stakeholders.

Established healthcare network, particularly within Northeast and Mid-Atlantic markets, is strongly preferred.

Clinical or allied health experience (such as nursing, exercise physiology, physician assistant, or similar background) is a plus.

Strong analytical mindset with experience tracking customer health metrics, revenue performance, pipeline activity, and retention indicators.

Excellent communication, relationship-building, negotiation, and stakeholder management skills.

Comfortable operating in a fast-paced, growth-oriented environment with evolving priorities.

Willingness to travel approximately 50% of the time for partner meetings and relationship development.

Bachelor’s degree required; MBA, MHA, or advanced clinical degree preferred.

Benefits:

Competitive compensation package aligned with director-level experience.

Medical, dental, and vision insurance with full or significant employer contribution.

Unlimited paid time off.

Reimbursement for business-related travel expenses.

Home office stipend to support remote work.

Stock options with four-year vesting and a one-year cliff.

Remote work flexibility with preference for candidates located in the East Coast or Southeast regions.

Opportunity to make a meaningful impact in healthcare by expanding access to innovative patient care solutions.

Leadership opportunity within a growing organization with the ability to shape customer success strategy and future team development.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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