Collision Performance Support Specialist
Accountabilities: Lead the onboarding process for new partner locations, ensuring successful integration into operational systems, processes, and performance expectations.
Guide facilities through operational standards, key performance indicators, insurer requirements, and best practices.
Assess shop operations and identify opportunities to improve efficiency, productivity, repair quality, and customer satisfaction.
Develop and implement operational workflows, procedures, and process improvements tailored to individual facility needs.
Collaborate with internal departments to deliver a seamless onboarding and support experience.
Transition newly onboarded locations to ongoing operational support teams while ensuring continuity and long-term success.
Provide coaching, mentoring, and operational guidance to facilities during the onboarding and stabilization phases.
Monitor performance metrics, identify gaps, and recommend practical solutions to improve operational outcomes.
Support continuous improvement initiatives focused on cycle time reduction, operational consistency, and enhanced customer experiences.
Build strong relationships with stakeholders and act as a trusted advisor to repair facility leaders.
Contribute to the development of training materials, operational tools, and best practice resources.
Provide performance updates, operational insights, and recommendations to leadership teams.
Support strategic projects and assist operational teams during periods of increased business demand.
Requirements:
Minimum of 5–8 years of progressive experience within the collision repair industry is required.
Recent, hands-on experience in collision repair operations is essential.
Professional experience in roles such as Collision Estimator, Repair Planner, Production Manager, Shop Operations Leader, Assistant General Manager, or Collision Centre Manager is strongly preferred.
Comprehensive understanding of collision repair centre operations, workflows, and industry best practices.
Experience using industry estimating and management platforms such as Mitchell, Audatex, and related collision management systems.
Strong knowledge of repair planning, production processes, key performance indicators, cycle time management, insurer requirements, and customer experience standards.
Excellent analytical and problem-solving abilities with a proactive approach to operational improvement.
Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities effectively.
Excellent written and verbal communication skills, with the ability to coach and influence stakeholders remotely.
High level of computer proficiency and ability to quickly learn and adapt to new systems and technologies.
Ability to work independently within a remote environment while collaborating effectively with cross-functional teams.
Valid driver's licence is required.
Bilingual proficiency in English and French is considered an asset.
Candidates must have a dedicated home office and reliable high-speed internet connection.
Benefits:
Competitive base salary package.
Performance-based bonus program.
Comprehensive health and benefits coverage.
Fully remote work environment available anywhere in Canada.
Opportunities for professional development and long-term career growth.
Collaborative and supportive team culture.
Opportunity to work with industry leaders and contribute to operational excellence initiatives across a national network.
Exposure to diverse projects and continuous learning opportunities within the collision repair industry.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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