Associated Customer Service Rep Post

Accountabilities Handle customer contacts across phone, email, mail, web chat, and other communication channels, providing timely, accurate, and professional support.

Respond to emergency calls and, when required, report as a first responder during significant events or natural disasters.

Update customer account information, process payments, and assist with starting or ending service.

Schedule field orders in accordance with customer needs and service expectations.

Investigate and resolve billing, meter, collection, and service-related issues, including complex cases requiring detailed research and analysis.

Identify appropriate solutions using available internal resources while maintaining a strong focus on customer satisfaction.

Explain available products, programs, and service options and refer customers to specialized departments when appropriate.

Maintain accurate and current knowledge of policies, procedures, communications, and customer service resources.

Manage multiple applications and systems simultaneously while completing transactions and maintaining attention to detail.

Complete related administrative and clerical responsibilities and support broader contact center objectives.

Attend all required training and maintain consistent, punctual attendance throughout the training and employment period.

Remain flexible and available for assigned shifts, including weekends, holidays, overtime, and other schedules required to support 24/7 operations.

Requirements

High school diploma or GED required; some college education is preferred.

Previous customer service experience is preferred, particularly in a high-volume or contact-center environment.

Strong verbal and written communication skills, with the ability to interact professionally with customers in a variety of situations.

Strong interpersonal skills and a customer-focused approach to resolving questions, concerns, and complaints.

Ability to investigate issues, analyze information, identify root causes, and develop practical solutions.

Comfortable multitasking across multiple software applications and systems while maintaining accuracy.

Ability to successfully complete required assessments, classroom training, and ongoing performance expectations.

Strong organizational skills, reliability, attention to detail, and consistent attendance.

Ability to remain calm and effective when handling urgent, sensitive, or emergency-related customer situations.

Multilingual or bilingual capabilities are preferred but not required.

Must be willing and able to work assigned shifts, including weekends, holidays, overtime, and emergency coverage when required.

Must reside within approximately two hours of the designated work location in Brooklyn and be able to work in a hybrid remote/on-site environment.

Willingness to comply with applicable safety and regulatory requirements associated with safety-sensitive duties.

Benefits

Compensation: $21.00 per hour.

Paid full-time training.

Hybrid work environment with remote and on-site flexibility based on business needs.

Health, dental, and voluntary benefit options.

Programs designed to support work-life balance and financial wellbeing.

Opportunities for training, professional development, and career growth.

Employee resource groups supporting networking, mentoring, career development, and inclusion.

Opportunities to participate in community volunteering and charitable initiatives.

Union-represented position with applicable terms and conditions governed by the relevant collective bargaining agreement.

Full-time position supporting a 24/7 customer contact center.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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