Housekeeping/Cleaning Supervisor

KEY RESPONSIBILITIES

• Supervise, coordinate and monitor daily cleaning and housekeeping activities in commercial and residential properties.
• Assign duties, prepare schedules and ensure adequate staffing and coverage.

• Inspect sites regularly to ensure cleaning standards and client requirements are consistently met.
• Train, coach and mentor cleaning staff on procedures, safety, hygiene and proper use of equipment.

• Operate, supervise and ensure proper use of cleaning machines such as scrubber-dryers, vacuum cleaners, floor polishers, carpet extractors, pressure washers, and steam cleaners.
• Ensure proper maintenance, storage and reporting of cleaning machines and equipment.

• Ensure correct use, dilution, storage and handling of cleaning chemicals.
• Ensure staff use appropriate PPE and comply with health, safety and environmental standards.

• Maintain cleaning materials inventory and report shortages or damaged equipment.
• Handle client feedback, complaints and ensure corrective actions are taken promptly.

• Prepare daily/weekly reports on cleaning activities, attendance, inspections and incidents.
• Ensure compliance with company policies, client SOPs and service level agreements.

• Promote team discipline, attendance, performance and a culture of accountability.
• Identify opportunities to improve efficiency, service quality and customer satisfaction.

KEY REQUIREMENTS

• 3–5 years of progressive experience as a Cleaning/Housekeeping Supervisor.
• Must be currently working or have recent experience working in a professional cleaning company.

• Demonstrated experience supervising cleaning operations in COMMERCIAL and RESIDENTIAL properties.
• Strong understanding of professional cleaning procedures, standards and best practices.

• Practical knowledge and experience in operating and maintaining commercial cleaning machines and equipment.
• Knowledge of cleaning chemicals, their applications, dilution, storage and safe handling.

• Experience in supervising, scheduling and managing cleaning teams.
• Strong understanding of hygiene, sanitation, health & safety and environmental standards.

• Strong leadership, communication and interpersonal skills.
• Ability to work under pressure and manage multiple sites.

• Good organizational, reporting and time management skills.
• Physically fit, hands-on and able to lead by example.

• Proficiency in basic Microsoft Office will be an added advantage.
• Certificate/Diploma in Housekeeping, Facility Management, Hospitality or a related field is an added advantage.