Senior People Operations Specialist
Purpose:
As a senior people operations specialist, you’ll ensure smooth HR operations across payroll, employee lifecycle management, office administration, and employee engagement. You’ll play a key role in maintaining a great employee experience while keeping our HR processes efficient and compliant.
Job responsibilities:
- Payroll & HR administration
Prepare monthly payroll, ensuring accuracy in salaries, deductions, overtime, and benefits.
Coordinate with finance to ensure timely and accurate payroll processing.
Validate payroll changes including promotions, salary adjustments, bonuses, deductions, and final settlements.
- HR operations
Own and continuously improve people operations processes.
Monitor HR operational KPIs (onboarding completion, payroll accuracy, HR ticket SLA, etc.) and identify improvement opportunities.
Support the development and implementation of people & culture policies and procedures.
Ensure compliance with internal policies and local labor regulations across all operating countries.
- HR systems
Serve as the owner of the HRIS, ensuring data accuracy and system integrity.
Coordinate HRIS enhancements, testing, and implementation of new features.
- Employee experience
Act as the first point of contact for employees' HR-related inquiries.
Drive initiatives to improve employee experience throughout the employee lifecycle.
Conduct onboarding check-ins and exit interviews and provide insights to management.
- IT & assets
Manage the company's IT assets inventory.
Coordinate with the external IT consultant on employee IT requests.
Ensure devices, accounts, and system access are provisioned and revoked on time.
Track repairs, replacements, and asset lifecycle.
- Vendor management
Manage relationships with HR and office vendors, ensuring service quality and cost efficiency.
Support procurement and renewal of office and HR-related services.
- Compliance & documentation
Maintain employee files and documentation in compliance with legal requirements.
Support internal and external audits by preparing HR documentation.
- Reporting
Prepare monthly HR reports covering headcount, turnover, onboarding, leave utilization, and other operational metrics.
Provide insights and recommendations based on HR data.
Requirements
Bachelor’s degree in human resources, business administration, or a related field.
5+ years of experience in HR operations, payroll, or people administration.
Hands-on experience with HRIS and payroll systems.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal abilities.