Customer Service Representative B2B

Start People

Tilburg €3.445 - €4.137 1 - 40 uur MBO Gisteren

Bewaar vacature Open in nieuwe tab

Customer Service Representative B2B

Salaris €3.445 - €4.137 Uren 1 - 40 uur Dienstverband Vast Werk locatie Tilburg Opleidingsniveau MBO Branche Industrie

Functieomschrijving

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up.

Your main responsibilities include:

• Managing the Order-to-Cash process;
• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 - €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32-40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes - enjoyed by millions of people around the w...