Social Media & Community Manager

This is not a basic content posting role. We are not looking for someone who just schedules posts and replies to comments. We need someone who can own our social presence end to end, grow an engaged community, and protect our brand's voice and reputation across every platform we show up on. What you will own: You will be responsible for the full social media and community experience, from content planning to posting, engagement, and growth. This includes strategy, content creation coordination, community management, and reputation across social channels. Your goal is to grow our audience, keep them engaged, and turn followers into customers and advocates.

What we expect: You take ownership of the brand's social presence and voice

You post and engage consistently without being told

You look for what's working and what's not, and adjust

You communicate clearly and stay on-brand

You care about how the brand looks and feels in public

You do not wait for instructions to improve things

What you will do: Plan and execute a content calendar across platforms (Instagram, TikTok, Facebook, and others as relevant)

Write captions, manage posting schedules, and coordinate with designers or videographers for content

Manage comments, DMs, and mentions across all social channels in a clear, fast, and professional way

Grow followers and engagement through organic strategy and community activity

Monitor brand mentions and manage reputation across social platforms

Run and moderate online communities, groups, and conversations around the brand

Identify trends, formats, and content types that are working and double down on them

Track key metrics such as engagement rate, follower growth, reach, and response time

Work with internal teams to align social content with promotions, launches, and business priorities

Collaborate with the customer experience team so social feedback and complaints get resolved

Support influencer or community partnerships where relevant

Help build and optimize referral or community-driven growth programs

What we are looking for: Strong written communication skills with a natural feel for platform-native tone and voice

Experience managing social media accounts or online communities professionally

Ability to handle negative comments or PR situations calmly and professionally

Strong attention to detail and consistency in posting and engagement

Organized and able to manage multiple platforms and conversations at once

Comfortable working with basic analytics and reporting

Good to have: Experience with content creation tools (Canva, CapCut, or similar)

Experience running organic growth or community-building campaigns

Familiarity with social media scheduling and analytics tools

Understanding of community management best practices

Experience working with influencers or brand partnerships Bonus: UGC, influencer collabs, or basic Canva/Figma skills.

How to apply Applications are only accepted through our application form. Applying on Wuzzuf without completing the form will not be reviewed. The form takes about 14 minutes and asks for the accounts you have personally run. We'll send you a set of questionnaires through DM. Your portfolio and CV are required, so kindly attach them to your application. Thank you!