Account Manager / Client Partner
This position only accepts candidates from Denmark
Overview
Position Level: Senior Manager
Client Industry: Offshore Outsourcing
Client: Inscale A/S
Position highlights
We are seeking a commercially driven Account Manager to manage and grow client relationships at INSCALE. This role focuses on retaining and expanding existing accounts, ensuring high customer satisfaction, and identifying new business opportunities within current and prospective clients.
Client description
INSCALE is a European offshore development company with offices based in Denmark, Malaysia, Portugal, Ukraine and Macedonia. We establish permanent development teams for European and Australian companies with ongoing development of software applications. Each team works as an integrated part of the customer's organization. We offer our employees an opportunity to work on exciting projects and learn the western development procedures and culture. We have an informal management style where you will have autonomy and responsibility allowing you to develop your skills and grow your value as an IT professional. We greatly value what our employees contribute to INSCALE, and always strive to reward our employees with challenging work and competitive environment. We are more than 500 employees representing numerous nationalities, which makes our work environment internationally oriented, diverse and encourages collaboration internally and regionally. For more information, see https://www.inscale.net/
Location
Aarhus N, Denmark
Responsibilities
Account Management & Retention
- Own and manage a portfolio of strategic clients.
- Ensure high levels of customer satisfaction and long-term retention.
- Act as the primary point of contact for key accounts and resolve escalations.
- Monitor account health, risks, and opportunities proactively.
- Drive contract renewal through strong relationship management.
Upselling & New Business Development (Within Existing & New Accounts)
- Identify and develop upsell, cross-sell, and expansion opportunities within existing accounts.
- Determine and engage with potential new clients and decision-makers.
- Identify new potential markets and develop market entry strategy.
- Work closely with delivery and technical teams to shape proposals and solution offerings.
- Qualify opportunities and coordinate with pre-sales/solution teams.
- Support pipeline development through proactive outreach and networking.
C-Level Communication & Stakeholder Management
- Build and maintain strong relationships with senior stakeholders (Senior Management, CIO, CTO, CEO, Procurement Directors).
- Present business reviews, performance reports, and strategic proposals to executive audiences.
Commercial & Contract Management
- Ensure contracts are commercially optimized and aligned with company margin targets.
- Track financial performance of accounts (revenue, margin, utilization, profitability).
- Collaborate with finance and legal teams on contract structuring and negotiations.
- Manage pricing discussions and ensure sustainable deal economics.
Collaboration & Internal Coordination
- See company’s effort from a holistic perspective and understand and respect the value of you colleagues’ work as well.
- Work closely with Sales, Marketing, Delivery teams to ensure successful service delivery.
- Align client expectations with operational capabilities.
- Coordinate resource planning and escalations with internal teams.
- Share market insights and client feedback with leadership and delivery teams.
Qualifications
- 7+ years of experience in Account Management, Sales, or Business Development within the IT industry.
- Experience in IT outsourcing, software development services, consulting, or managed services.
- Proven track record of managing enterprise or mid-market accounts.
- Hands-on experience working directly with international clients
- Strong experience engaging with senior and executive-level stakeholders.
- Solid understanding of IT service delivery models (technical hubs, project delivery).
- Demonstrated ability to meet revenue, retention, and growth targets.
- Fluency in Danish language
- English level: Upper-Intermediate/ Advanced
Nice to have
- Familiarity with project management software and tools
Soft Skills Requirements
- Friendly, approachable, and genuinely interested in building relationships with others.
- Excellent communication skills, with the ability to adapt your approach to different audiences and situations.
- Creative and proactive in identifying solutions to challenges.
- Able to follow established processes while exercising sound judgment to adapt when appropriate and knowing when flexibility is needed.
- Excellent communication and interpersonal skills
- Strong commercial and analytical mindset.
- Ability to work independently and manage multiple projects simultaneously
- Strong problem-solving skills and attention to details
- Excellent organizational and time-management skills
Education
Master's degree in Business, Marketing, Communications, or a related field.
Travelling
Visits to clients' offices in Copenhagen and abroad are expected.
Why Join Us?
Diverse and Inclusive Work Environment:
Join a company that values diversity and encourages employees from all backgrounds to contribute their unique experiences and perspectives.
You'll be part of a community where diversity is celebrated, and exceptional service is a shared commitment.
Developers working at computers
Why Join INSCALE
Work With The Best
We foster diversity and inclusion. You will be surrounded by colleagues who are friendly, professional and passionate about their work.
Meaningful Work
We empower our employees to do work that matters and give our people autonomy to do their best work.
Internal Collaboration
You will be working in an international and diversified environment with opportunities for professional and personal development.
Inscale Community
We make it a point to take time away from our busy schedules for culture building activities.
Work Life Balance
To help our employees strike a healthy balance between their jobs and other aspects of their lives, we offer a flexible working environment.
Centrally Located Office
Work within walking distance to the best restaurants, cafes and department stores with great transportation options.
Medical & Health Insurance
All employees are eligible for healthcare coverage which will vary from one location to another.
Ergonomic Workplace
We continually work on securing a safe and pleasant work environment.
Paid Holidays and Sick Leave
Our vacation and holiday benefits give you a considerable amount of paid time away from work each year.
Expat Guide & Relocation Assistance
We provide visa assistance and administrative support for relocating new employees.
Onboarding
Our new employees get off to an optimal start by participating in our INSCALE onboarding program.
Competitive Package
We hire exceptional talent. Our salary and benefits are competitive, ensuring your skills and contributions are valued.
JOIN OUR TEAM
Get a job where you can discover, innovate, produce, and perform meaningful work together with our clients.
FAQ
You can explore the frequently asked questions in this section and find some useful tips on how to prepare for an interview, will there be a pre-employment testing, what is the typical response time after submitting your application and so much more.
CONTACT US TODAY!
talent@inscale.com