Customer Service - Cantonese/Mandarin

WHAT YOU WILL BE DOING:

• Respond to complex inquiries, complaints, and requests from Chinese-speaking customers
• Troubleshoot issues effectively and resolve them within defined SLAs
• Document case details accurately in CRM and follow up proactively
• Identify recurring issues and suggest process improvements
• Coordinate with internal teams (e.g., technical support, billing) to solve cross-functional cases

WHAT WE ARE LOOKING FOR:

Must Have

• Experience in roles involving customer interaction, people engagement, or communication, such as Sales, Recruitment, HR, Translation, or similar roles.
• Fluent in Chinese and good at English
• Strong problem-solving and conflict resolution skills
• Ability to multitask and work in a fast-paced, structured environment

Nice to Have

• Experience in a customer service or client support role is a plus.
• Familiar with handling KPIs such as CSAT, FRT, and resolution time
• Experience with CRM systems and customer service platforms (e.g., Salesforce Service Cloud, Zendesk, Freshdesk, Talkdesk, Aircall).
• Familiarity with knowledge base or self-service tools.
• Basic knowledge of reporting and analytics tools (e.g., Google Looker Studio, Excel)

WHAT WE OFFER:

We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• A competitive monthly salary based on your ability
• 13th month Tet bonus & bi-annual performance bonus
• 12 Annual leaves + 2 Sick leaves
• Annual salary review
• Attractive employee awards
• Social insurance and healthcare insurance upon Vietnam Labor Code
• PTI insurance package, and annual health check
• An English-speaking environment
• An open culture that spurs creativity, innovation, and inclusivity
• A variety of training courses for your career development
• Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays
• An open-space office, a cafeteria, and a range of modern equipment
• Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION:

The District Tower, 159C De Tham, Cau Ong Lanh Ward, HCMC.

WORKING HOURS:

9AM – 6PM (Mon – Fri)

Skills: English Language, Customer Service, Cantonese Language, Mandarin Language, Communication Skills, Administration, Outbound Call