Digital Customer Engagement Manager (SAP)

Tasks

Advise customers on technical architecture and landscape issues. Support de-escalation of critical customer situations, working with relevant SAP teams. Participate in customer release and maintenance activities. Provide ongoing technical support and continuous knowledge transfer. Review account status and transition accounts as volume or complexity increases.

Profile

Minimum 5 years of SAP Basis experience. 2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management). Hands-on experience with S/4 HANA Application and HANA database. Mandatory SAP Upgrade & Migration (OS/DB) experience. Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus. Experience with any hyperscaler (AWS, Azure, or GCP).