Waiter/Waitress/Barista

Guest Service

Welcome guests warmly and professionally, creating a memorable first impression. Present menus and provide detailed knowledge of food, beverages, wines, cocktails, coffees, teas, and daily specials. Take guest orders accurately and communicate them promptly to the kitchen and bar. Serve food and beverages according to established luxury service standards. Anticipate guest needs and provide discreet, attentive, and personalized service throughout the dining experience. Handle guest requests, complaints, and special dietary requirements courteously and efficiently, escalating where necessary. Ensure guest satisfaction before, during, and after meals.

Barista Duties

Prepare and serve premium coffee beverages including espresso, cappuccino, latte, flat white, macchiato, mocha, and iced coffees. Prepare specialty teas, hot chocolate, fresh juices, smoothies, and other non-alcoholic beverages. Maintain consistency in beverage preparation and presentation. Operate and maintain coffee machines, grinders, and related equipment. Monitor coffee bean quality, milk, syrups, and beverage supplies.

Restaurant and Villa Service

Set up restaurant tables, private dining areas, and villa dining according to luxury hospitality standards. Provide breakfast, lunch, dinner, afternoon tea, and room service where required. Deliver private villa dining experiences while ensuring guest privacy and confidentiality. Prepare and clear tables efficiently without disrupting guests. Ensure proper table settings, linen, cutlery, crockery, and glassware are maintained. Assist with beach dining, romantic dinners, special events, and private functions.

Beverage Service

Serve alcoholic and non-alcoholic beverages responsibly. Recommend wines and beverages to complement menu selections. Ensure beverages are served at the correct temperature and presentation.

Hygiene and Food Safety

Maintain high standards of personal hygiene and grooming. Comply with food safety, HACCP, and hygiene procedures. Ensure workstations, coffee equipment, dining areas, and service stations remain clean and organized. Report any food safety or equipment concerns immediately.

Billing

Prepare guest bills accurately. Process cash, card, and electronic payments. Balance bills and receipts in accordance with Company procedures.

Inventory and Stock Control

Assist in stock-taking of beverages, coffee supplies, crockery, cutlery, and service equipment. Report shortages, breakages, or damaged items promptly. Minimize wastage and handle Company property responsibly.

Teamwork

Work closely with the kitchen, housekeeping, front office, and other departments to ensure seamless guest experiences. Support colleagues during busy service periods. Participate in daily briefings and departmental training.

Health, Safety and Security

Follow Company health and safety policies. Report accidents, hazards, or unsafe practices immediately. Maintain confidentiality regarding guests and Company operations.