OPERATIONS MANAGER

Key Responsibilities

Business growth & Retention : Drive organizational expansion by implementing strategies to retain the current clientele and proactively identifying opportunities for new business development Policy Development : Design, implement, and periodically review operational policies, procedures, and standard Operating Procedures (SOPs) to ensure regulatory compliance and peak efficiency. Leadership & Branch Supervision : Provide strategic direction and oversight to branch managers, ensuring all regional activities align with corporate objectives. Client Relationship Management : Act as the primary escalation point for client relations: ensure all concerns are addressed within 12 hours and formal incident investigations are resolved.  Operational Optimization: Evaluate existing operational structures and recommend data-driven organizational changes to enhance workflow and productivity. Administrative Oversight : Maage the administrative functions of the Operations Department, establishing cost effective systems and robust budgetary controls. Performance Management: Conduct regular performance evaluations operational staff, providing mentorship and implementing corrective action where necessary. Departmental Oversight : Supervise specialised divisions, including the Training School, Technical Department, and Canine Section, ensuring each unit adheres to established policies and meet company standards.

Job Qualifications

Professional Expertise - A minimum of 7 years of progressive experience in the private security specially in senior management Educational Background: A Bachelors degree in Security manage, business development or other related field of study Previous work experience as a Major or captain in the military or GSU will. be an add advantage