Assistant Centre Manager

ICR PTE. LTD.Singaporemycareersfutureavaldatud 11.11.2026

Responsibilities:

Oversee the daily operations of the Centre
Provide quality customer service through understanding of customers’ queries and needs
Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe
Work closely with District Manager to actively retain students and achieve enrolment targets
Reporting of student enrolment, assessments and withdrawal to HQ
Ensure student management system is updated on a timely basis for all student movements
Assist customers on payment related matters and actively monitor/chase for outstanding payments
Manage the petty cash float kept in the Centre
Safeguard the safety and welfare of our students
Ensure the cleanliness of the Centre is well maintained and meets the safe management requirements for Covid-19
Ensure that student resources, stationery and merchandise are well stocked in the Centre
Monitor and escalate any urgent/complex issues to management
Any other ad hoc duties

Experience and qualifications:

Diploma level and above
Minimum 3 years of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
Proficiency in Microsoft Office and knowledge of ERP software

The Candidate to have the following traits:

Possess good spoken and written communication skills
Proactive with good organisational skills and time management
Kind and nurturing approach when interacting with children
Demonstrates conflict resolution skills to resolve challenging customer issues and feedbacks
Adaptable and keen to work in a fast-paced environment

Company benefits:

Working hours: