front desk clerk, hotel
Education:
Secondary (high) school graduation certificate.
Work setting:
Hospitality industry. Hotel, motel, resort.
Tasks:
- Register arriving guests and assign rooms.
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Exchange foreign currency.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Perform light housekeeping and cleaning duties.
- Provide customer service.
Computer and technology knowledge:
- Multi-line switchboard.
- Word processing software.
- Database software.
- Computerized bookkeeping system.
- Central reservation system (CRS).
- Spreadsheet.
- Internet.
Security and safety:
Bondable.
Work conditions and physical capabilities:
- Attention to detail.
- Fast-paced environment.
- Standing for extended periods.
- Work under pressure.
Personal suitability:
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Judgement.
- Organized.
- Reliability.
- Team player.
Experience:
1 to less than 7 months.
Employment terms options:
- Early morning.
- Flexible hours.
- Day.
- Weekend.
Health benefits:
- Dental plan.
- Health care plan.
- Vision care benefits.
Financial benefits:
- Group insurance benefits.
- Life insurance.
Other benefits:
- Free parking available.
- Other benefits.
- Parking available.