✨ Luxury Retail Customer Service Supervisor | $8k Basic

Ready to bring your premium service experience into the luxury retail industry ? We are looking for an experienced Customer Service Supervisor with strong leadership, exceptional service standards, and outstanding professional presence.

• Location: MBS
• Basic Salary: Up to $8,000
• Total Package: Attractive allowances + Commission + Performance
• Working Hours: Retail hours / rostered schedule

🌟 Key Responsibilities

• Deliver an exceptional and personalised customer experience in a luxury retail environment
• Supervise and support the customer service team in maintaining high service standards
• Handle customer feedback, enquiries, and complaints professionally and tactfully
• Manage complex service situations and provide effective service recovery
• Lead by example in professional grooming, communication, and customer engagement
• Coach and guide team members to continuously improve service quality
• Work closely with internal teams to ensure a seamless customer journey

💼 What We're Looking For

• Around 8–10 years of relevant customer service, premium hospitality or cabin crew experience
• Prior team-leading, supervisory or senior service experience preferred
• Strong experience in complaint management and service recovery
• Excellent communication, interpersonal and customer engagement skills
• Professional presentation with strong service etiquette
• Strong leadership skills with the ability to coach and support a customer-facing team
• Candidates will be assessed based on relevant experience, skills and suitability for the role

💎 Why Join?

• ✨ Transition your premium hospitality experience into luxury retail ✨
• Attractive remuneration package with allowances
• Potential to earn above $10,000 gross
• Supervisory-level opportunity in a premium customer service environment
• Opportunity to work with an established luxury brand

📩 Apply Now

Submit your resume to

• 📧 Email: annabelle.koh@crew.sg
• 📱 WhatsApp : 86852564

Only shortlisted candidates will be notified.

Annabelle Koh (R25158748) Hrnet Ventures Pte Ltd - Crew by Hrnet E.A.24C2435