CLEANING OPERATIONS MANAGER
Key Responsibilities:
- Operational Management:
Oversee cleaning operations across designated sites, ensuring smooth and efficient operations. Develop and implement cleaning schedules, along with site-specific procedures. Ensure compliance with company policies, safety standards, and relevant legislation.
- Staff Supervision & Development:
Recruit, train, and manage cleaning supervisors and operatives. Conduct regular performance reviews and foster staff development. Address staffing issues such as absenteeism, performance, and disciplinary matters.
- Client & Stakeholder Relations:
Maintain strong relationships with clients and site managers. Respond promptly to client feedback and resolve any service issues. Attend regular client meetings and provide operational reports as needed.
- Quality Control:
Conduct regular site inspections and audits to monitor cleaning standards. Implement corrective actions when necessary to ensure high-quality service. Establish and maintain quality assurance systems for consistent service delivery.
- Budget & Resource Management:
Manage labor and supply costs to stay within budget. Order and manage cleaning supplies and equipment efficiently. Prepare operational reports that include cost tracking and forecasting.
- Health & Safety:
Ensure compliance with health and safety regulations and safe working practices. Conduct risk assessments and ensure adherence to COSHH regulations. Promote a strong safety culture within the cleaning teams.
Requirements:
- Proven experience in a similar role within the cleaning or facilities management industry.
- Strong leadership and team management skills.
- Knowledge of cleaning equipment, chemicals, and industry best practices.
- Experience with budgeting, scheduling, and resource allocation.
- Excellent communication and interpersonal skills.
- Good IT skills, including proficiency in MS Office and scheduling software.
- Knowledge of health and safety regulations, including COSHH.