Retail Operations Manager

Responsibilities:

Lead pre-opening supermarket setup Develop operating procedures and systems Establish inventory and stock-control procedures Coordinate suppliers and purchasing Supervise receiving and storage Set up product categories and merchandising Supervise POS operations Recruit and train supermarket staff Monitor daily sales and gross margins Control stock losses and shrinkage Monitor slow-moving and expired products Establish daily/weekly/monthly reporting Manage customer-service standards Prepare sales and operational targets Coordinate with Finance/Admin Work closely with the bakery and pastry teams Make recommendations to management for improving profitability

Requirements:

Minimum of an HND Minimum of 5 years of relevant retail/FMCG experience Minimum of 3 years in a supervisory/management capacity Proven supermarket/retail management experience Strong inventory-management experience Experience with POS/retail software Good understanding of gross margin and retail profitability Strong staff-management skills Good supplier/procurement experience High integrity and accountability Strong communication and reporting skills Ability to work in a new business environment and build systems from scratch Particularly desirable experience with large supermarkets, FMCG chains, Hypermarkets, Modern retail, Multi-department stores, Retail ERP/POS systems, and opening a new retail outlet