Food and beverage Shop manager
Nõutav:Lead
Lead daily operations efficiently and assist the shop Manager on all aspects of operations.
- Provide high quality of service and deliver excellent dining experience to all the guests
- Assist shop Manager in roster planning
- Provide training and coaching to staff on customer service and product knowledge.
- Recommend and up-sell menu items as well as advise guests on any ongoing promotions to achieve revenue targets
- Enhance customer service quality
- Handle guest complaints with care and provide service recovery options
- Good Public Relations
- Positive Role model
- Strategize manpower planning to support operational needs within budget
- Implement plans to ensure efficient use of resources and minimize wastage
- Always ensure cleanliness of shop
Job Requirements:
- Prior experience in Food & Beverage/Hospitality
- Good management & leadership skills
- Knowledge in using F&B Operating System (POS)
- Inventory and budgeting skills
- Proactive and enjoy interactions with customers
- Attention to detail and able to work well in a team
- Ability to work flexible shifts, including weekends, holidays and overtime