Customer Service Officer - Call Center (Banking Sector)

Position:Customer Service Officer (Banking Sector) Location:  Jurong or Changi depending on preferred location andproximity from residence Training : First 2 months of training will beconducted at Changi Location.   WorkTimings: Afternoon Shifts:  1pm to 10 pm/2 pm to 11 pm/3 pmto 12 pm ( 1 week day off and 1 weekend off ) Job Requirements: 1. Comfortable with using computerapplications and tools. 2. Background in customer-facingroles (front or backend) is preferred. Job Role and Responsibilities: - Achieve set Customer Centertargets (KPIs) while upholding service quality. - Ensure accuracy and compliance forcustomer requests. - Promote the Bank's products andservices through cross-selling. - Assist customers in transitioningto the Bank's digital platform based on their preferences. - Uphold professional standards wheninteracting with customers - Demonstrate flexibility in workdeployment as needed. - Assist Operations in managingcustomer requests and transactional follow-ups. - On the job training will beprovided. Thanks,and Best Regards KaranamVijaya Kiran (EARegistration no: R1443178) HP:+65 92333815 RecruitmentManager HeliusTechnologies Pte Ltd (EA Licence No: 11C3373)