Digital Sales Operations Manager (HCMC)

Job Purpose To drive digital platforms (including telesales) and customer engagement by aligning digital strategies with BU execution, integrating digital tools including B2B & Telesales, and ensuring consistent, impactful customer experiences across all touchpoints. Measures of success: Business performance in overall:

• Digital Coverage (B2B & Telesales)
• Active customers (ASO) by touchpoint & churn rate %
• eVol/eGMV of Digital Touchpoints (B2B,...

Knowledge and Experience

• Bachelor’s degree or upper, preferably in business management & equivalent major
• English (Intermediate)
• 4 years working experience in FMCG sector which is at least 2 years in sales (HVN Sales field experience is the plus)
• Digital saviness & Digitalized mindset
• Change Management

Expected skillsets

• Sales planning & campaign design: Understand how sales operations work in the context...