Education Sales

Responsibilities:

1. Manage the database of prospective parents (phone/WhatsApp contact information).
2. Handle inbound and outbound communication professionally through WhatsApp.
3. Respond to messages and answer parents’ inquiries regarding trial classes, programs, and school fees.
4. Confirm trial class schedules and ensure attendance (show-up).
5. Arrange and organize trial class bookings according to parents’ preferences.
6. Conduct follow-ups to increase conversion from trial classes to enrollment.
7. Build and maintain good relationships with parents.
8. Be target-oriented with daily/weekly/monthly goals (booking, show-up, enrollment).
9. Prepare regular reports on follow-up activities and sales results.

Qualifications:

• Minimum education: Diploma (D3) or Bachelor’s Degree (S1) in any major.
• Minimum 1 year of experience in telemarketing, customer service, or sales.
• Experienced in using WhatsApp Business for customer communication.
• For HEI Schools: able to communicate actively in English via chat/WhatsApp.
• Proficient in Microsoft Office, especially Excel/Google Spreadsheet.
• Possess good, persuasive, and friendly communication skills.
• Target-driven and familiar with working under KPI metrics.

Placement: HEI Schools SPM Menteng

Skills: Customer Service, Communication Skills, Account Management, Sales Strategy, Sales and Marketing, Customer Engagement, Customer Relationship Management, Sales Management, B2C Sales, English Customer Service