Senior Clinic Assistant / Deputy / Clinic Manager (GP & Medical Aesthetics)

Job Summary

Healthify Medical Family Clinic is seeking an experienced, proactive and patient-focused team member to support both our established GP operations and growing medical aesthetics services .

Depending on experience, leadership capability and overall suitability, the successful candidate may be appointed as Senior Clinic Assistant, Deputy Clinic Manager or Clinic Manager .

Responsibilities

• Manage day-to-day clinic operations across both GP and medical aesthetics services.
• Handle patient registration, appointments, queue management, telephone and email enquiries.
• Provide a warm, professional and efficient patient experience.
• Assist doctors during consultations, procedures and aesthetic treatments where required.
• Dispense medications accurately according to doctors' prescriptions and clinic protocols.
• Support vaccinations, health screening, laboratory specimen handling and other clinical services.
• Handle payments, receipts, insurance claims, corporate and TPA patients.
• Maintain accurate patient records, documentation and confidentiality.
• Prepare consultation and treatment rooms and maintain appropriate hygiene and infection-control standards.
• Monitor medications, medical consumables and aesthetic supplies, including stock-taking and ordering.
• Coordinate with laboratories, suppliers and external service providers.
• Attend to aesthetic enquiries and provide appropriate non-clinical information on services, appointments and fees.
• Follow up aesthetic enquiries, consultations and appointments in a timely and professional manner.
• Build good patient relationships and help interested patients progress from enquiry to doctor consultation and treatment.
• Support patient retention and appropriate follow-up visits according to the doctor's recommendations.
• Work closely with doctors and management to improve clinic workflow, patient experience and service delivery.
• Take ownership of assigned responsibilities and ensure outstanding matters are followed through.

For candidates appointed at Deputy Clinic Manager or Clinic Manager level , greater responsibility will be expected in:

• Coordinating staff and clinic workflow.
• Guiding junior team members.
• Monitoring operational performance and service standards.
• Taking ownership of aesthetic patient engagement, follow-up and conversion.
• Supporting patient retention and business development.
• Working towards agreed aesthetic conversion and business objectives in a professional, ethical and patient-centred manner.

Our medical aesthetics practice is doctor-led and consultative . We value appropriate patient engagement and follow-up rather than aggressive selling.

Preferred Competencies & Qualifications

• At least 2 years of relevant clinic or healthcare experience preferred .
• Experience in a GP / family medicine clinic will be highly advantageous.
• Experience in a medical aesthetic clinic will also be an advantage.
• Experience across both GP and aesthetics would be ideal.
• Familiarity with patient registration, medication dispensing, appointments, laboratory handling and clinic administration.
• Strong communication and interpersonal skills.
• Confident communicating with patients face-to-face, by telephone and through WhatsApp.
• Organised, meticulous and able to multitask.
• Good attention to detail, particularly in medication and laboratory work.
• Responsible, proactive and able to work independently after appropriate training.
• Able to take ownership and follow matters through to completion.
• Good teamwork and professional attitude.
• Comfortable working closely with doctors and management.
• Computer-literate and comfortable using clinic-management systems and Microsoft Office.

Experience or knowledge in the following will be an added advantage, particularly for more senior candidates:

• Medical aesthetic patient consultation or enquiry follow-up
• Aesthetic patient conversion and retention
• Clinic supervision or management
• Healthcare business development
• Digital or social media marketing
• Managing online enquiries or digital leads
• Basic content planning or social media coordination
• Working with marketing agencies, designers, videographers or website vendors

Relevant healthcare, clinic or aesthetic qualifications would be advantageous but are not compulsory.

Minimum Qualification: GCE 'N' Level or above

Other Information

Location: Balestier Road, Singapore

Working Hours

• Monday to Friday: 8:00am – 12:30pm; 2:00pm – 6:00pm
• Saturday: 8:00am – 12:30pm
• Sundays & Public Holidays: Closed

Salary: Depending on experience, capability and appointment level.

Performance-based incentives may be available for candidates taking on greater responsibility in clinic management and aesthetic business development .

How to Apply

Please submit your resume together with:

• Relevant work experience
• Current / last drawn salary
• Expected salary
• Notice period / earliest available start date

Email: olivialeu@healthifymedical.com.sg

Only shortlisted candidates will be contacted.