Front Desk Officer

Responsibilities:

Welcome and assist visitors, clients, and guests professionally and courteously. Answer, screen, and direct incoming telephone calls and emails. Provide accurate information regarding the organization's products, services, and operations. Schedule appointments and coordinate meeting room bookings. Receive, sort, and distribute incoming mail, packages, and correspondence. Maintain visitor records and ensure proper sign-in and security procedures. Keep the reception area clean, organized, and presentable at all times. Perform administrative duties such as filing, photocopying, scanning, and data entry. Maintain office supplies and coordinate replenishment when necessary. Liaise with internal departments to ensure prompt resolution of customer and visitor inquiries. Handle customer complaints professionally and escalate unresolved issues appropriately. Ensure confidentiality of company information and client records. Support management with other administrative tasks as assigned.

Requirements:

Minimum of OND in Business Administration, Mass Communication, Public Administration, or any field. 0–1 years of experience in a similar role is an advantage. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional appearance and positive attitude. Ability to work under pressure and manage multiple responsibilities.

Key Competencies:

Customer service orientation Excellent communication and interpersonal skills Organizational and time management skills Attention to detail Problem-solving ability Professionalism and integrity Multitasking and adaptability Teamwork and collaboration Confidentiality and discretion