Customer Care Support

Responsibilities:

Participate in training programs, workshops, and departmental activities. Assist with daily administrative and operational tasks. Learn and understand company policies, procedures, products, and services. Work closely with experienced staff to gain practical knowledge. Support assigned projects and contribute to team objectives. Prepare reports, presentations, and other work-related documents. Maintain accurate records and handle assigned tasks professionally. Demonstrate willingness to learn and take on new responsibilities. Meet assigned targets and deadlines. Provide feedback and suggestions for improving processes. Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. Resolve customer complaints and issues efficiently while maintaining a positive attitude. Provide accurate information about company products, services, and policies. Escalate complex issues to the appropriate departments when necessary. Maintain detailed and accurate records of customer interactions and transactions. Follow up with customers to ensure issues are fully resolved. Assist in processing orders, returns, refunds, and service requests. Identify customer needs and recommend appropriate solutions. Work closely with other departments to improve customer satisfaction. Meet performance targets such as response time, resolution rate, and customer satisfaction scores.

Requirements:

A minimum of a bachelor's degree, HND or OND in any relevant discipline. A minimum of 0–2 years of work experience; fresh graduates are encouraged to apply. Strong communication and interpersonal skills. Good organizational and time-management abilities. Basic computer and Microsoft Office skills. Ability to work independently and as part of a team. Positive attitude, adaptability, and willingness to learn. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Good computer skills and familiarity with Microsoft Office and customer support tools. Ability to remain calm and professional under pressure. Strong attention to detail and organizational skills. Willingness to learn and adapt in a fast-paced environment.