Customer Analytics Manager - 12-month FTC

Customer Analytics Manager 12 Month FTC London (Hybrid) | Up to £70,000 Looking for a role where you can shape customer strategy and influence senior decision-making? This Customer Analytics Manager position offers the opportunity to own the customer analytics agenda for a well-established retail business, delivering insight that drives customer growth, retention and commercial performance. The Company This organisation is a leading consumer business with a large and highly engaged customer base across both digital and physical channels. Data and analytics sit at the heart of business decision-making, with established teams covering customer analytics, data science, AI and marketing analytics. They are now looking for a Customer Analytics Manager to join on a 12-month fixed-term contract and lead key customer insight initiatives. The Role You will be responsible for delivering strategic customer analytics and helping stakeholders make more informed customer-focused decisions. Key responsibilities include: Owning customer analytics across retention, loyalty, profitability and customer lifetime value Delivering customer reporting, insight and deep-dive analysis to identify opportunities and risks Leading customer segmentation and profiling projects to better understand customer behaviour Applying advanced analytical techniques including clustering, predictive modelling, regression analysis and campaign measurement Translating complex analysis into clear, actionable recommendations for senior stakeholders Building strong relationships across the business and acting as a trusted analytics partner Developing compelling insight-led narratives that support commercial and customer objectives Your Skills & Experience Strong commercial experience in customer analytics, customer insight or CRM analytics Advanced SQL skills Strong data visualisation experience Experience delivering segmentation, clustering, predictive modelling and campaign measurement Understanding of techniques such as k-means clustering, random forest and regression analysis Excellent stakeholder engagement and communication skills Ability to translate analytical findings into business recommendations Previous people management or mentoring experience would be beneficial What They Offer Salary up to £70,000 Competitive benefits package Hybrid working model based in London Opportunity to lead a high-impact customer analytics function Exposure to senior stakeholders across a data-driven organisation Valuable experience within a large-scale customer analytics environment How to Apply To apply for this Customer Analytics Manager role, please submit your CV for consideration.