guard, security

*JOB DESCRIPTION*

*Overnight Security*

*Hampton Inn by Hilton Calgary Downtown*

*Managed by Triple One Properties Ltd.*

Join our team at the Hampton Inn by Hilton Calgary Downtown! We are seeking a reliable, alert, and professional *Overnight Security* team member to help ensure the safety and security of our guests, team members, and hotel property throughout the overnight hours.

The Overnight Security team member plays an important role in maintaining a safe, secure, and welcoming environment while supporting overnight hotel operations. We are looking for someone who is calm under pressure, observant, responsible, and able to respond appropriately to a variety of situations while providing excellent guest service.

*Key Responsibilities*

As the Overnight Security team member, you will report directly to the Front Office Supervisor/Manager. You will be responsible for maintaining a safe and secure environment throughout the hotel during overnight hours while supporting guests and hotel operations.

*Security and Safety Operations*

• Conduct regular patrols and walkthroughs of the hotel, including guest floors, lobby, entrances, parking areas, stairwells, and other designated areas.

• Monitor hotel security systems, surveillance cameras, alarms, and access points in accordance with established procedures.

• Maintain awareness of activity throughout the hotel and identify unusual, suspicious, or potentially unsafe situations.

• Ensure exterior and interior doors are properly secured during overnight hours.

• Monitor and control access to restricted areas of the hotel.

• Respond promptly and professionally to security concerns, disturbances, unauthorized access, or other incidents.

• Complete regular security checks and document observations accurately.

• Maintain detailed and accurate security logs, incident reports, and shift pass-down information.

• Report safety hazards, maintenance concerns, suspicious activity, or security issues to the appropriate manager.

• Assist with emergency procedures, including fire alarms, medical emergencies, power outages, evacuations, and other emergency situations.

• Follow all hotel emergency response procedures and cooperate with emergency services when required.

*Guest Service*

• Maintain a visible and professional presence throughout the hotel while ensuring guests feel safe and welcome.

• Respond to guest questions and requests in a friendly, respectful, and professional manner.

• Assist guests with basic needs during overnight hours and direct them to the appropriate hotel department when necessary.

• Respond appropriately to noise complaints and disturbances while maintaining a calm and courteous approach.

• Assist with guest concerns and escalate issues to management when appropriate.

• Protect guest privacy and maintain confidentiality when handling guest information.

• Provide assistance to guests during emergencies or unusual situations.

• Maintain a professional approach when dealing with difficult or potentially challenging situations.

*Overnight Operations*

• Support the Front Desk team with overnight operational needs when required.

• Assist with luggage, guest requests, or other hotel duties when appropriate and within established procedures.

• Monitor lobby and common areas to ensure they remain clean, orderly, and secure.

• Complete scheduled overnight inspections and ensure any concerns are communicated during shift pass-down.

• Maintain clear and concise communication with the Front Desk and management team.

• Ensure all incidents and significant guest interactions are properly documented.

• Complete end-of-shift reports and provide thorough pass-down information to the incoming team.

*Guest Satisfaction*

• Maintain a friendly, professional, and service-focused attitude throughout the overnight shift.

• Treat all guests with respect, courtesy, and professionalism.

• Handle guest concerns calmly and attempt to resolve issues within the s