front desk clerk, hotel
Education:
Secondary (high) school graduation certificate.
Work setting:
Hospitality industry. Hotel, motel, resort.
Tasks:
- Register arriving guests and assign rooms.
- Resolve complaints and claims .
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Provide customer service.
Computer and technology knowledge:
- Computerized bookkeeping system.
- Central reservation system (CRS).
Security and safety:
Criminal record check.
Work conditions and physical capabilities:
- Attention to detail.
- Work under pressure.
Personal suitability:
- Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Flexibility.
- Organized.
- Reliability.
- Resourcefulness.
Employment terms options:
Evening.
Experience:
1 year to less than 2 years.
Employment terms options:
Shift. Morning. Day. Weekend.