Relationship Manager (Mandarin Speaker)

Key Responsibilities:

• Build and maintain strong relationships with senior decision-makers, Directors, and key corporate stakeholders to develop long-term partnerships with GWS Medika.
• Serve as the primary point of contact for senior-level clients, ensuring a professional, personalized, and seamless experience throughout their engagement with GWS Medika.
• Coordinate and oversee medical service arrangements for senior-level and corporate clients, working closely with internal medical and operational teams.
• Develop and maintain a strong professional network within Mandarin-speaking business communities to generate new corporate opportunities.
• Identify and pursue opportunities for corporate medical services and healthcare solutions, contributing to client acquisition and revenue growth.
• Manage client requests, feedback, and concerns, ensuring timely resolution and high client satisfaction.
• Represent GWS Medika in client meetings, business networking events, and other strategic engagements with senior decision-makers.

Requirements:

• Bachelor’s degree in Chinese Literature, Business, Marketing, Communications, or Healthcare Management
• Minimum 3–5 years of experience in Relationship Management, Business Development, Client Relations, or a similar client-facing role.
• Proven experience in managing relationships with Senior Executives level, Directors, senior management, or other high-profile clients.
• Fluent in Mandarin (both spoken and written) and English; Bahasa Indonesia proficiency is required.
• Highly service-oriented with strong attention to detail and the ability to provide a personalized and premium client experience, including strong coordination and problem-solving skills, particularly when handling urgent or sensitive client requests.
• Confident in representing the company and communicating professionally with senior executives and business leaders.
• Strong commercial acumen with the ability to identify business opportunities and contribute to client acquisition, retention, and revenue growth.
• Willing to travel or attend off-site client meetings and corporate networking events when required.

Skills: Microsoft Office, Interpretation, Translation, Teamwork, Machine Translation, Microsoft Excel, Microsoft Word, Chinese Language, Chinese-Indonesian Translation, Customer Service