Customer Relations Executive (Hotel)

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

5 days’ work week

Attractive incentive and bonus

Staff rates at Accor hotels in Singapore and worldwide

Birthday leave

Responsibilities:

Communicate with guests and/or customers to understand their preferences and needs and gather feedback

Investigate and handle concerns and feedback received from guests and/or customers

Communicate to relevant personnel and/or team members regarding guests and/or customers with specific needs

Take action to address guests’ and/or customers’ concerns and feedback

Handle Reservation Amendment Requests

Handle Reservation Amendment / Cancellation Requests

Handle Guest Complaint/ Guest Special Requests

Handle Pre-Authorisation Of Guest’s Credit Card

Handle Waiver Request

Requirements :

Working knowledge in PMS will be an advantage

Detailed oriented individual

Able to work independently

Strong interpersonal and communication skills