Customer Service

Job Description:

Resolve customers complaints via telephone, email, letter, or social media Educate customers about products and services Responsible for all administrative work of the assigned division Coordinate with external parties (customers) Record and document daily, weekly, and monthly reports Monitor internet network quality system

Qualifications:

• Min. Bachelor in Any Major
• Fresh graduates are welcome
• Able to communicate in English, verbal and written
• Excellent communication and presentation skills
• Proficient in using Microsoft Office and Google Suites, especially Excel
• Thorough, friendly, and able to coordinate well with various parties
• Willing to work shifts

Benefits:

• Salary, allowance, incentive, THR
• BPJS Employment & Health
• Meals 2x/day
• Computer/laptop
• Uniforms and laundry
• Saving and loan (koperasi)
• Free GYM membership, badminton, futsal, gathering, etc

Skills: Call Center, Customer Relationship Management, Customer Service, Problem Solving, Customer Support, Help Desk, Communication Skills, Outbound Call