Customer Services Officer/Executive (Freight Forwarding)

Specific Job Role/Scope: Manage and coordinate freight forwarding operations from booking to final delivery for Air Freight (Export & Import), Sea Freight (Export & Import), and Cross Trade shipments.

Act as a primary liaison between customers, overseas agents, carriers, transporters, warehouses and internal departments to ensure smooth shipment execution.

Handle shipment bookings, documentation, custom-related requirements and operational coordination in accordance with company procedures and customer requirements.

Primary Responsibilities Arrange shipment bookings with airlines, shipping lines, co-loaders, transporters, warehouses and overseas agents.

Maintain accurate and timely data entry in freight management systems and ensure all shipment records are properly updated.

Monitor shipment progress and proactively communicate shipment status, delays and exceptions to customers and stakeholders..

Coordinate closely with customers, overseas agents and internal departments to ensure operational requirements are fulfilled efficiently.

Resolve shipment discrepancies, operational issues and customer inquiries in a timely and professional manner.

Ensure compliance with company SOPs, customer requirements, carrier regulations and applicable trade regulations.

Support customer account management by providing operational solutions and maintaining service excellence.

Maintain good relationships with carriers, co-loaders, overseas agents and service providers to ensure reliable service support.

Additional Tasks Assigned (if any) Assist Sales and Business Development team with rate requests, operational feasibility checks and customer support when required.

Identify opportunities for process improvements and contribute to operational efficiency initiatives.

Perform any other duties and responsibilities assigned by Reporting Manager or Management from time to time.

Job Requirements: Education: A Level, Diploma or Degree.

Experience: Preferable 1 - 2 years.

Specific skills: Experience operating Cargowise freight system (if any).