Sales Representative – Retail Store

Responsibilities:

Sales & Customer Service:

Welcome and assist walk-in customers professionally and courteously. Understand customer requirements and recommend suitable products. Prepare quotations, invoices, and sales receipts. Process customer orders accurately and efficiently. Build and maintain strong relationships with distributors and retail customers. Follow up on customer inquiries and sales opportunities using phone calls and WhatsApp. Resolve customer complaints promptly and professionally.

Store Operations:

Maintain an organized, clean, and attractive retail store. Ensure products are properly displayed and labelled. Assist with receiving, stocking, and arranging inventory. Monitor stock levels and report low inventory. Participate in periodic stock counts and inventory reconciliation.

Digital Sales & Administration:

Record sales accurately using the company's POS or ERP system. Maintain accurate customer and sales records. Prepare daily sales reports using Microsoft Excel. Respond promptly to customer inquiries received through WhatsApp and other digital channels. Support the implementation and use of modern retail and inventory systems.

Requirements:

Minimum of a Higher National Diploma (HND) Minimum of 2 years of experience in retail sales, customer service, or business development. Experience working in a retail store or wholesale distribution environment is preferred.

Reliable internet connection and ability to respond to customer inquiries via WhatsApp throughout the workday.

Comfortable learning and using enterprise sales and inventory management systems.

Strong attention to detail and organizational skills. Honest, dependable, and able to work with minimal supervision

Preferred Requirements:

Experience selling envelopes, paper products, office stationery, or related products. Experience using ERP or POS systems such as Odoo, Zoho, Moniepoint POS, or similar retail management systems. Experience preparing sales reports and managing inventory records. Knowledge of wholesale or distributor sales.