Customer Service Representative

Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, and in-person Provide accurate information about products, services, and policies Resolve complaints and escalate complex issues to relevant departments Maintain customer records and follow up to ensure resolution Promote a positive company image through courteous service

Requirements:

HND  in any discipline 1 year of experience in customer service (fresh graduates can apply) Excellent communication and interpersonal skills Good listening, patience, and problem-solving skills Proficient in MS Office and CRM tools Ability to work under pressure and in a fast-paced environment